IT Manager

Job Scope : 
Plan, coordinate, monitor and evaluate all IT Sub-Department activities in providing services to external and internal customers, including device implementation activities (hardware & software), function testing, training, troubleshooting and upgrades, in accordance with the work plan and budget, as well as applicable policies / SOPs, to ensure optimal IT support in customer service activities to achieve satisfaction and loyalty of external customers, both those managed directly and through Sub-Distributors.

Job Description : 

• Submitting strategy proposals within the scope of his/her duties, communicating and monitoring the implementation of established strategies, to ensure alignment with the company's business and departmental strategies.
• Prepare and submit policy proposals and SOPs within the scope of his/her duties by considering various relevant matters, including Government Regulations, Company Policy, Code of Conduct and Compliance Code for review by superiors, as well as monitoring their implementation and making adjustments as needed, to maintain compliance with applicable provisions, and maintain effective work processes.
• Submit short and long term plan proposals (Annual Action Plan, Annual Budget and Midterm Plan) to superiors for review, monitoring and controlling their implementation, to serve as a reference in achieving company targets.
• Monitor team performance, provide direction that encourages continuous performance improvement, evaluate reports (routinely or as requested) and submit the results to superiors, to ensure target achievement and the creation of comprehensive and quality performance improvements.
• Periodically monitor team capabilities (including in preparing work plans) and direct the implementation of development programs as needed, to develop competencies and build individual and team commitment to the organization, so that the department can operate optimally.
• Foster, build and manage relationships with internal and external parties, so as to facilitate work processes and ensure fulfillment and growth in the quality of customer satisfaction and loyalty levels.
• Monitor and direct individual performance in line with the established KPI targets, both in the form of routine work and specific project assignments, conduct periodic performance assessments, to maintain individual productivity that can contribute to achieving departmental and company targets as a whole.
• Maintain commitment, motivation and team cohesion, be a role model in implementing corporate culture in the scope of his/her duties, to support the optimal implementation of the Sysmex Way.
• Coordinate and arrange the assignment of IT teams to provide services to customers or assist Sub-Distributors, related to, among others, device implementation (hardware & software), function testing, user training, troubleshooting and software upgrades in the field in accordance with service quality standards, in order to support the achievement of customer satisfaction and loyalty set by the company effectively, efficiently and optimally.
• Coordinate with the Sales and Marketing Department to explore customer needs, analyze and provide appropriate IT module or system solutions, and become a partner of the Sales and Marketing Department in conducting presentations to customers, to support Sales and Marketing activities in the field.
• Direct and encourage documentation activities and updating of IT team activity data to be carried out routinely into the CRM system to ensure that every activity is carried out properly and that the smart work culture is practiced sustainably.
• Provide information support related to market needs, competitor strategies and activities, to support Management, Sales and Marketing departments and other related departments in making appropriate strategies, decisions and actions.
• Support and ensure Call Center activities in terms of daily operations including those related to the implementation of the Customer loyalty and satisfaction index (CLSI) action plan, Training Center activities in terms of internal training, as well as Sales and Marketing Department activities in carrying out exhibition activities, seminars, workshops, in order to achieve the success of the activities held.