Officer, Supply Chain Management

Management of end-to-end customer orders, involving planning, co-ordination and documentation of shipments to our customers on timely basis. Includes close collaboration with internal & external stakeholders, to ensure timely and accurate order fulfillment and drive customer satisfaction, in a cost effective manner. Undertake value added projects to drive continuous improvement and deliver positive supply chain metrics.

1.    Primary contact for all customer orders, order inquiries, updates, and complaints.
2.    Co-ordinate and work closely with Suppliers and Planners to ensure timely supply of goods and delivery information to Customers.
3.    Ensure proper Shipping and Bank documentations are generated and verified to ensure timely realization of Sales revenue.
4.    Work closely with warehouse team and 3PL are ensure proper processes are practiced in the inbound/outbound operations of goods.
5.    Consolidate and analyze data from ERP system to monitor KPI as required to ensure optimal performance.
6.    Monitor and track Back Order Reports to work towards zero backlog.
7.    Responsible for customer satisfaction KPI (data collection/survey).
8.    Coordinate delivery document adjustment to facilitate reshuffling of inventory assignment to customer order with warehouse when need arise.
9.    Support urgent order processing.
10.    Support urgent shipment processing.
11.    Attend to order recognition on time.
12.    Develop and maintain Standard Operating Procedures and ensure processes are executed in compliance with SOX and regulatory standards/requirements.
13.    Ensure continuous process improvements to achieve excellence.
14.    Provide Backup to the Team and any other duties as requested by Supervisor.

At least Diploma
Experience in Sales order management.
3 years of relevant experience in Supply Chain and understanding of how operational functions integrate to deliver superior customer outcomes.

- At least Intermediate proficiency in MS Office (especially Excel)
- Experience with ERP software (especially SAP S/4 HANA)
- Efficient, meticulous and detail-oriented: high accuracy in data entry and order processing.
- Good business acumen and understanding of the end-to-
end supply chain.
- Ability to work independently, multitask and manage time effectively.
- Result oriented.
- Accountability and ownership.
- Strong stakeholder management skills with ability to communicate (both oral and written) effectively with partners and stakeholders.  
- Takes the emotion out of discussions by focusing on results and get things done.
- Strong sense of urgency and pro-active approach to problem solving. Always seeking areas for improvement to create growth, improve financial performance.
- Good team player with positive outlook to challenges.
- Customer-centric mindset.