Officer, Supply Chain Management

Management of end-to-end customer orders, including close collaboration with internal & external stakeholders, to ensure timely and accurate order fulfillment and drive customer satisfaction. 

1.    Primary contact for all customer orders, order inquiries, updates, and complaints for assigned accounts
2.    Responsible for supporting customers on shipment documentation (COO, invoice, packing list, Form D or AJCEP documentation, cost statement)
3.    Responsible for customer satisfaction KPI (data collection/survey)
4.    Coordination with Shared Services Centre (SSC) - order processing/shipping arrangement/proforma invoice generation
5.    Process orders with L/C
6.    Book and arrange shipments with forwarders, process Delivery Orders and coordinate collection dates with warehouse. Coordinate document adjustment to facilitate reshuffling of inventory assignment to customer order with warehouse when need arise
7.    Support urgent order processing
8.    Support urgent shipment processing
9.    Backlog order reporting
10.    Attend to order recognition on time
11.    Weekly reminder to all order processing personnel on order due for delivery and on-time updating of order delivery date.
12.    Develop and maintain Standard Operating Procedures and ensure processes are executed in compliance with SOX and regulatory standards/requirements.
13.    Ensure continuous process improvements to achieve excellence.
14.    Provide Backup to the Team and any other duties as requested by Supervisor.

- At least Intermediate proficiency in MS Office (especially Excel)
- Experience with ERP software (especially SAP S/4 HANA)
- Efficient, meticulous and detail-oriented: high accuracy in data entry and order processing.
- Good business acumen and understanding of the end-to-
end supply chain.
- Ability to work independently, multitask and manage time effectively.
- Result oriented.
- Accountability and ownership.

- Strong stakeholder management skills with ability to communicate (both oral and written) effectively with partners and stakeholders.  
- Takes the emotion out of discussions by focusing on results and get things done.
- Strong sense of urgency and pro-active approach to problem solving. Always seeking areas for improvement to create growth, improve financial performance.
- Good team player with positive outlook to challenges.
- Customer-centric mindset.