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Manager, Regional Workflow Solutions

Req ID:  1027
Country/Region:  SG
Location: 

Singapore, SG, SG, 528735

Type:  Regular

The Manager, Regional Workflow Solutions supports the optimization of clinical laboratory operations by analyzing workflows and providing data-driven recommendations. Acting as a trusted advisor to both internal teams and customers, the Manager, Regional Workflow Solutions plays an active role in the pre-sales process by identifying workflow-related customer needs and helping to define unique selling points that strengthen the value proposition. Through on-site assessments and remote analyses, the role bridges technical solutions with practical implementation to enhance efficiency, performance, and long-term customer satisfaction.

Workflow Optimization

        • Processing incoming workflow requests according to prioritization criteria across AP1 markets.
        • Develop workflow templates for standardised and easy to follow process
        • First contact with requestors ensuring quality of provided Information and data.
        • Creation of standardized internal and external reports, including basic visualisations of proposed solutions.
        • Categorisation of requests based on complexity and strategic impact and dispatching accordingly.
        • Ensure proposed concepts and solutions reflect the account business goals and are aligned with the Marketing strategies.

Collaboration with Marketing:

  • Maintaining and updating relevant product information together with product managers
  • Close collaboration with Market Engagement team to produce promotional material within regional deliverable capabilities.
  • Collaborate closely with Sysmex Europe Workflow Team in person as well as online.
  • Organising product information in internal systems
  • Coordinate with other internal departments (Customer Care, supply chain, regulatory etc) to ensure smooth execution of projects and routine operations
  • Execute document requests and ensure correct data entry in a timely manner

Collaboration with Regional Affiliates and Partners:

  • Maintain close and effective relationships with all Affiliates in sales, marketing, customer care
  • Review key accounts with effective periodic frequency to optimise business retention/ growth
  • Support tender committee presentations as necessary, according to prioritization criteria.

 

Other Tasks:

  • Data management:
    • Customer information updates
    • Track customer satisfaction and workflow performancw
    • Develop and maintain reference accounts
  • Gather needed information to support and speed up internal processes
  • Fill out internal documents and forms correctly and promptly
  • Perform other duties and responsibilities as assigned by Management from time to time, in line with business and operational needs.

 

  • Bachelor's Degree in Biomedical Science, Medical Laboratory Science, Biomedical Engineering, Healthcare Technology, or a related discipline.

  • Minimum 5 years of relevant experience in the healthcare, medical devices, or In Vitro Diagnostics (IVD) industry.

  • At least 3 years of hands-on technical experience in IVD, preferably in field service, applications support, technical support, or laboratory workflow solutions.

  • Experience in laboratory workflow optimisation, customer consultancy, or pre-sales technical support would be advantageous.

  • Experience working with regional stakeholders and cross-functional teams across Asia Pacific would be an added advantage.

  • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.

  • Strong technical proficiency in CAD software, workflow simulation tools, and laboratory workflow analysis applications.

  • Familiarity with healthcare IT systems, laboratory information systems (LIS), and related software solutions.

  • Strong analytical and problem-solving skills, with the ability to evaluate complex laboratory workflows and recommend practical improvements.

  • Excellent planning, project coordination, and execution skills, with the ability to manage multiple priorities effectively.

  • Strong communication, presentation, and stakeholder management skills, with the ability to engage internal teams, regional affiliates, and customers.

  • Ability to think strategically, work independently, and collaborate effectively across diverse teams and markets.

  • Proactive, adaptable, and customer-focused, with a continuous improvement mindset.

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