Assistance Manager, Customer Care

Key Job Purpose:

Key administrator for the AP region of the following:

• For CRM, AP-GCD, Fleekdrive (E-library)
• Generate and analyze reports to ensure accuracy and efficiency.

Streamline the Spare Part Management within Affiliates to optimize the customer satisfaction. Collaborate with Business Administration and Development to rollout the directing marketing planning and implementation for each country.

Summary of Functional Duties & Responsibilities:

Managing, administrator and improvement of the following Systems:

• Customer Relationship Management (CRM)
• ERP – MySAP/S4 – CS Module and Partial MM Module
• Fleekdrive
• New Global Communication Database (nGCD/AP-GCD)

Spare Parts Management

• Spare parts price list for new, obsolete, discontinued, etc
• Ensure activation and deletion/changes for materials in ERP
• Review report for spare parts movement monthly and improve on the fill rate and just in time replenishment concept.
• Establish pricing for new materials/spare parts.
• Preparation of complete updated spare parts price list monthly

Assumes additional related responsibilities and project as required by the Supervisor.