Engineer Customer Care

•    Ensure complaints are resolved in timely manner with permanent resolution. 
•    Ensure instruments are well maintained as per Preventive Maintenance Plan.  
•    Ensure customers are satisfied with the product performance. 
•    Ensure systemization projects are well implemented and commissioning is completed in timely manner. 
•    Ensure utilising CRM for service workflow, service documentation is up to date without any error. Spare Parts inventory is managed in most efficient way