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Job Title SERVICE ENGINEER
Country Vietnam, Ho Chi Minh City
Position Type Regular
Immediate Superior (title) Regional Technical Service Manager
Immediate Subordinates (title) None
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Key Job Purpose :
- To execute field service activities to get higher customer satisfaction under Service Supervisor’s supervision.
- To assist Service Manager/ Supervisor/Team Leader in making plan and supervise field service activities under Service plan.
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Summary of Functional Duties & Responsibilities :
- To support Managers/Supervisor/Team Leader to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
- To read, update and follow company's standard operating procedures and guidelines in daily work.
- To support Managers/Supervisor/Team Leader to make, review and improved standard operating procedures and guidelines.
- To execute activities to achieve PM contract target and Service KPI
- To make technical/ application documents required for customer service and edit to improve under manager/supervisor’s instruction.
- To collect market & customer information, feedback to sales department or Managers/Supervisor/Team Leader. Support to collect customer satisfaction level.
- To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.
- To join Service meeting & training according to Managers/Supervisor/Team Leader’s instruction.
- To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
- To provide application, scientific and product information to customers and other departments in company.
- To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Managers/Supervisor/Team Leader’s instruction.
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Authorize :
- To use of equipment and facilities of the Company to serve the purpose to complete the task.
- To enjoy the full benefits stipulated in the labor agreement and labor law.
- To refuse to perform the tasks assigned by Managers/Supervisor/Team Leader which not in conformity with the law.
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Job Specification :
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Minimum Education Required
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University degree
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Minimum Experience Required
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Min 1 years relevant working experience in technical service management work in IVD field
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Skills and Knowledge Required
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PC literate, Good English Communication
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Attitude Required
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Higher sensitivity to customer satisfaction with positive mind-set of teamwork & compliance
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Knowledge Desired but not Essential
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Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio-chemistry
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Travel Requirement
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Flexible to respond to customer request & regional training
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Key Competencies :
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Good
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V. Good
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Excellent
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1.
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Professional / Technical Expertise
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Ö
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2.
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Organisation and Accomplishment
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Ö
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3.
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Judgment - Problem Solving
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Ö
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4.
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Customer Orientation
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Ö
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5.
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Developing Others
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Ö
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