|
Job Title APPLICATION SPECIALIST (HCM)
Country Vietnam, Ho Chi Minh
Position Type Regular
Prepared by Senior Application Supervisor
Immediate Superior (title) Senior Application Supervisor/ Manager
Immediate Subordinates (title) None
|
|
|
|
Key Job Purpose :
- To execute field service activities to get higher customer satisfaction under Application Supervisor/ Manager’s supervision.
- To assist Supervisor/ Manager in making plan and supervise field service activities under Service plan.
|
|
|
|
Summary of Functional Duties & Responsibilities :
- To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements.
- To read, update and follow company's standard operating procedures and guidelines in daily work.
- To support Supervisor/Manager to make, review and improve standard operating procedures and guidelines.
- To execute activities to achieve PM contract target and Service KPI.
- To make technical/application documents required for customer service and edit to improve under manager/supervisor’s instruction.
- To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
- To execute field service activities (installation, training and support) to end users with correct plan, procedures, policies and documentation requirements.
- To join Service meeting & training according to Manager/ Supervisor’s instruction.
- To conduct and support technical or application training in territory for new staffs, distributors. Arrange knowledge and troubleshooting transfer to the Team for the specific products/application.
- To provide application, scientific and product information to customers and other departments in company.
- To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor’s instruction.
|
|
|
|
Authorize :
- To use equipment and facilities of the Company to serve the purpose to complete the task.
- To enjoy the full benefits stipulated in the labor agreement and labor law.
- To refuse to perform the tasks assigned by Manager/ Superiors which not in conformity with the law.
|
|
|
|
Job Specification :
|
|
Minimum Education Required
|
University Degree
|
|
Minimum Experience Required
|
Min 1 years relevant working experience in technical service management work in IVD field
|
|
Skills and Knowledge Required
|
PC literate, Good English Communication
|
|
Attitude Required
|
Higher sensitivity to customer satisfaction with positive mindset of teamwork & compliance
|
|
Knowledge Desired but not Essential
|
Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio-chemistry
|
|
Travel Requirement
|
Flexible to respond to customer request & regional meeting/training
|
|
|
|
|
|
|
Key Competencies :
|
Good
|
V. Good
|
Excellent
|
|
1.
|
Professional / Technical Expertise
|
|
Ö
|
|
|
2.
|
Organisation and Accomplishment
|
Ö
|
|
|
|
3.
|
Judgment - Problem Solving
|
Ö
|
|
|
|
4.
|
Customer Orientation
|
|
Ö
|
|
|
5.
|
Developing Others
|
Ö
|
|
|
| |