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Job Title APPLICATION SPECIALIST
Country Vietnam
Position Type Regular
Prepared by Senior Application Supervisor
Immediate Superior (title) Senior Application Supervisor/ Manager
Immediate Subordinates (title) None
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Key Job Purpose :
- To execute field service activities to get higher customer satisfaction under Application Supervisor/ Manager’s supervision.
- To assist Supervisor/ Manager in making plan and supervise field service activities under Service plan.
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Summary of Functional Duties & Responsibilities :
- To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements.
- To read, update and follow company's standard operating procedures and guidelines in daily work.
- To support Supervisor/Manager to make, review and improve standard operating procedures and guidelines.
- To execute activities to achieve PM contract target and Service KPI.
- To make technical/application documents required for customer service and edit to improve under manager/supervisor’s instruction.
- To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
- To execute field service activities (installation, training and support) to end users with correct plan, procedures, policies and documentation requirements.
- To join Service meeting & training according to Manager/ Supervisor’s instruction.
- To conduct and support technical or application training in territory for new staffs, distributors. Arrange knowledge and troubleshooting transfer to the Team for the specific products/application.
- To provide application, scientific and product information to customers and other departments in company.
- To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor’s instruction.
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Authorize :
- To use equipment and facilities of the Company to serve the purpose to complete the task.
- To enjoy the full benefits stipulated in the labor agreement and labor law.
- To refuse to perform the tasks assigned by Manager/ Superiors which not in conformity with the law.
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Job Specification :
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Minimum Education Required
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University Degree
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Minimum Experience Required
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Min 1 years relevant working experience in technical service management work in IVD field
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Skills and Knowledge Required
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PC literate, Good English Communication
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Attitude Required
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Higher sensitivity to customer satisfaction with positive mindset of teamwork & compliance
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Knowledge Desired but not Essential
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Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio-chemistry
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Travel Requirement
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Flexible to respond to customer request & regional meeting/training
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Key Competencies :
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Good
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V. Good
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Excellent
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1.
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Professional / Technical Expertise
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Ö
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2.
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Organisation and Accomplishment
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Ö
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3.
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Judgment - Problem Solving
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Ö
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4.
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Customer Orientation
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Ö
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5.
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Developing Others
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Ö
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Competencies are expected for this position as show in above specific level. These competencies will be evaluated every year with Performance Appraisal review.
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